Frequently Asked Questions:

How much is delivery?

Shipping is R80 to anywhere in South Africa.

Where do you ship to?

We ship to any doorstep or office in South Africa!

How long will it take for my package to arrive?

Processing takes 1-5 business days and delivery takes 2-6 business days.

How can I track my package?

The recipient should receive an SMS from our preferred courier company once the package is out on delivery but if not, please email claire@hellodarlingpackages.co.za for your tracking number and you can use it to track your parcel on their website.

Can I have my box delivered on a specific date?

Yes! Just tell us the date you’d like the parcel to be delivered on, in the ‘notes’ section at the checkout and we will let you know if it is possible.

Do you do returns or exchanges?

Please contact us within 7 days to make a return (Delivery cost will be for your own account).

Unfortunately, we don’t do exchanges and personalised items cannot be returned.

I don’t see what I’m looking for. Can I customise a package?

Absolutely! Please send an email with your ideas and we will get in touch with you.

How do the packages arrive?

Each gift is carefully packaged by us in a custom box, tied with a ribbon and finished off with a handwritten card before being placed in additional packages for shipping.

Can I add a personal note to my package?

Yes, of course! Just write what you’d like to say in the ‘message’ section at the checkout and we will make sure a handwritten card with your message is included.

Can I add personalised engraving, printing, embossing or laser cutting to a product?

Yes! Email us at casey@hellodarlingpackages.co.za for a custom quote.

Can I order multiply gift packages for my bridal party or corporate event?

We would love that! Please email us if you have personal specifications and we will create the perfect packages for you.

Will there be a discount on bulk orders?

Yes! Please chat to us about your quantity and dream box needs.

How far in advance should I order if I want more than 10 boxes?

Please allow a minimum of 2 weeks for bulk orders.

What’s included in each gift box?

On each gift box detail page we include a complete list of what is included in each box. We never include pricing and purchase information. Every curated gift is packaged in a gift box with tissue paper and a note card with your personal message and then wrapped with a black ribbon and gift tag.