FAQ

How much is delivery?

Delivery costs between R90 – R150, depending on the size and weight of your gift box. We ship anywhere in South Africa.

Where do you ship to?

We deliver to any home, office, or doorstep in South Africa.

How long will my order take to arrive?

Orders are processed within 1–5 business days.
Delivery usually takes 2–6 business days, depending on your location.

How can I track my package?

Once your parcel is dispatched, the recipient may receive an SMS from our courier when the parcel is out for delivery.

If you don’t receive tracking details, please email claire@hellodarlingpackages.co.za and we’ll gladly send your tracking number.

Can I request delivery on a specific date?

Yes! 🎁
At checkout, add your preferred delivery date in the “Order Notes” section and we’ll confirm if it’s possible.

(Please note: courier delays are rare, but can happen.)

Do you offer returns or exchanges?

If you need to return an item, please contact us within 7 days of delivery.

Return shipping is for the customer’s account
Unfortunately, we do not offer exchanges
Personalised items cannot be returned

How do the gift boxes arrive?

Every gift is carefully packed in a custom gift box, tied with ribbon, and finished with a handwritten card.
Your gift is then securely packaged for delivery to ensure it arrives safely.

Can I include a personal note?

Yes, of course! 💌
At checkout, add your message in the “Message” section and we’ll include it on a handwritten card inside the box.

Can I order multiple gift boxes for a bridal party or corporate event?

Yes — we’d love to help!
For bulk orders, bridal parties, corporate gifting, or custom requests, please email us and we’ll create the perfect gift packages for your needs.

How far in advance should I order for 10+ gift boxes?

For bulk orders of more than 10 boxes, please allow a minimum of 2 weeks to ensure we can source, assemble and deliver everything smoothly.

What’s included in each gift box?

Every curated gift box includes:

A beautifully packed gift box
A handwritten note card with your personal message
Black ribbon wrapping
A gift tag