FAQ

Frequently Asked Questions:

How much is delivery?

Shipping is R40 to Durban and surrounds and R70 anywhere else in SA.

Where do you ship to?

We ship anywhere in South Africa!

How long will it take for my package to arrive?

Processing takes 1-2 business days and delivery takes 1-3 days. However, if you are needing your package sooner, please let us know and we will try make a plan!

Can I have my box delivered on a specific date?

Yes! Just tell us the date you’d like the parcel to be delivered on in the ‘notes’ section at the checkout.

Do you do returns or exchanges?

Please contact us within 7 days to make a return.

Unfortunately, we don’t do exchanges.

I don’t see what I’m looking for. Can I customise a package?

Absolutely! Please send an email with your ideas and we will get in touch with you.

How do the packages arrive?

Each gift is carefully packaged by us in a custom box, tied with a ribbon and finished off with a handwritten card before being placed in additional packages for shipping.

Can I add a personal note to my package?

Yes, of course! Just write what you’d like to say in the ‘message’ section at the checkout and we will make sure a handwritten card with your message is included.

Can I use a different ribbon?

Definitely! All packages come tied with a coordinating ribbon, but if you’d like a different colour, please leave us a note saying so in the ‘notes’ section at the checkout.

Can I add personalised engraving, printing, embossing or laser cutting to a product?

Yes! Email us at casey@hellodarlingpackages.co.za for a custom quote.

Can I order multiply gift packages for my bridal party or corporate event?

We would love that! Please email us if you have personal specifications and we will create the perfect packages for you.

Will there be a discount on bulk orders?

Yes! Please chat to us about your quantity and dream box needs.

How far in advance should I order if I want more than 10 boxes?

Please allow a minimum of 2 weeks for bulk orders.

What’s included in each gift box?

On each gift box detail page we include a complete list of what is included in each box. We never include pricing and purchase information. Every curated gift is packaged in a gift box with tissue paper and a note card with your personal message and then wrapped with a colour coordinating ribbon and gift tag.