Frequently Asked Questions:
How much is shipping?
Shipping is R60 to Durban and surrounds, R80 to other main cities and R150 to outlying areas.
Where do you ship to?
We ship anywhere in South Africa.
How long will it take for my package to arrive?
It takes 3-5 days business days. However, if you are needing your package sooner, please let us know and we will try make a plan!
Can I have my box delivered on a specific date?
Yes! Just tell us the date you’d like the parcel to be delivered on in the ‘notes’ section at the checkout.
Do you do returns or exchanges?
Please contact us within 7 days to make a return.
Unfortunately, we don’t do exchanges.
I don’t see what I’m looking for. Can I customise a package?
Absolutely! Please send an email with your ideas and we will get in touch with you.
How do the packages arrive?
Each gift is carefully packaged by us in a custom box, tied with a ribbon and finished off with a handwritten card before being placed in additional packages for shipping.
Can I add a personal note to my package?
Yes, of course! Just write what you’d like to say in the ‘message’ section at the checkout and we will make sure a handwritten card with your message is included.
Can I use a different ribbon?
Definitely! All packages come tied with a coordinating ribbon, but if you’d like a different colour, please leave us a note saying so in the ‘notes’ section at the checkout.
Can I add personalised engraving, printing, embossing or laser cutting to a product in the package ordered?
Yes! Just let us know what you’d like to have personalised and what you’d like to say in the ‘notes’ section at the checkout and we will let you know if we can do it for you and the additional costs involved.
Can I order multiply gift packages for my bridal party or corporate event?
We would love that! Please email us if you have personal specifications and we will create the perfect packages for you.
Will there be a discount on bulk orders?
Yes! Please chat to us about your quantity and dream box needs.